Residential Wifi Updates

On Friday, several students reported issues connecting to the JC-IOT network.  Given the multiple reports of the same issue, we were alerted to an issue that extended beyond individual connections.  The reports helped us identify a setting on the network that was limiting the number of connections allowed.  Saturday morning, we were able to modify that setting and have seen no further occurences of connections being denied due to this issue.

We are still investigating some connection and speed issues unrelated to this specific setting.  If you are experiencing issues, we encourage you to report them via work order at https://juniatacollege.freshservice.com/ or by emailing help@juniata.edu from your Juniata address (which will automatically create a work order also).  When reporting connection issues, please include the following:

• The ppecific issue you are reporting (issues getting connected, dropped connections after you've connected, extremely poor speeds, etc.)
• Residence hall (or academic building) and room number where the problem occurs.
• Whether you are using JC-SECURE or JC-IOT
• Type of device experiencing the issue (laptop, Xbox, Playstation, phone, etc)
• If you know how to get it, the MAC (network) address for the device.
• Frequency/timing of issue (has never worked, just started having issues, sometimes works but sometimes doesn't)
• Any other info you feel would be useful (if your other devices work and it's just this one, if it works for your roommate but not you, etc)

Thank you for taking the time to notify us of the issues, which provides valuable information when troubleshooting.